- This website is for deliveries to UK postcodes only. If you wish to order outside the UK this may be possible but you will need to contact us for confirmation and a shipping quote. We will not ship cut sheet outside the UK
- There are 4 Geographical regions we ship to, UK islands (£48 + Vat), Scottish Highlands (£32 + Vat), Other UK Mainland – Grampians & Isle of Wight (£24 + Vat) and all other UK mainland postcodes (£16 + Vat). A breakdown of which postcodes are included within each region can be found further down this page
- At present we are unable to ship goods to Southern and Northern Ireland following changes to the export requirements to do so
- Next Working Day delivery applies to standard UK mainland postcodes only (except Isle of Wight which is a 1-2 day service). The higher rate services are all 3-5 working days due to the distance for delivery and use of ferries where applicable. All deliveries will be Monday to Friday – any customer wanting a weekend delivery will need to contact us before placing an order as this would require special arrangement and extra cost
- We will normally despatch within 1-2 working days of your order, although you can specify a later date as a Checkout instruction if this is more convenient for you. Orders are generally prepared and despatched in the order they are placed, hence during cold weather it may take us longer to process them
- At the time of despatch you will be notified by email of the delivery arrangements (consignments sent on Friday are due for delivery on the next Monday). If you were planning to take the day off work to receive the order, please either wait for this email or contact our sales team who should be able to confirm, or arrange to despatch on a particular day
- Your delivery service requires a signature for Proof of Delivery, although it may be possible to arrange for the goods to be left unattended in a safe place (e.g. in Porch), but you will need to give clear and straightforward instructions within the checkout Delivery section to make this arrangement. If your requirement is not possible, we may contact you to clarify how best to proceed
- Collection from our Ipswich premises may be possible by arrangement. You will need to place the order through the site, paying the delivery charge. We notify you when the items are ready, and on collection refund the delivery charge + Vat to your payment card. We regret we are unable to process orders while you wait and are generally unable to receive callers to our premises without prior arrangement
Please note – it is important to check the number and condition of your delivered items before signing for them, as they can occasionally be damaged in transit. In the event of any problem let us know promptly so we can rectify the situation. If you sign for your goods as “received in good condition” we may be unable to help if later reported damaged.
